Government of Canada

user support technician


Pay32.50 / hour
LocationVancouver/British Columbia
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: 38429364

      Overview

      Languages

      English

      Education

      • College/CEGEP

      Experience

      1 year to less than 2 years

      Responsibilities

      Tasks

      • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
      • Provide advice and training to users in response to identified difficulties
      • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
      • Participate in the redesign of applications and other software
      • Supervise other technical support workers in this group
      • Provide business systems, network and Internet support to users in response to identified difficulties
      • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

      Experience and specialization

      Computer and technology knowledge

      • Desktop applications
      • Security software
      • MS Office
      • MS Windows

      Additional information

      Transportation/travel information

      • Own transportation

      Work conditions and physical capabilities

      • Fast-paced environment
      • Tight deadlines
      • Repetitive tasks
      • Attention to detail
      • Combination of sitting, standing, walking
      • Bending, crouching, kneeling

      Personal suitability

      • Accurate
      • Client focus
      • Initiative
      • Organized
      • Team player
  • About the company